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New Managers programme

After the introductory module, managers will understand and enhance essential skills and behaviours: being a good role model, prioritising, taking decisions and creating and maintaining a healthier and more trustful workplace.

Module 1: Focus on Self – the critical role and abilities of the manager

Duration: 7 hours

  • Role and importance of the manager

  • Prioritisation

  • Prioritisation

  • Expectations and clarity

  • Decision making

  • How our brains react to stress

  • How we build resilience

  • How we create a healthier workplace

  • Own image and behaviour in terms of building and re-building trust

This module will focus on the fundamentals of management functions and skills. After this introductory first module, managers will understand and enhance essential skills and behaviours: being a good role model, prioritising, taking decisions and creating and maintaining a healthier and more trustful workplace. Managers will learn more about why and how to look after themselves in order to manage stress better and build resilience.


Module 2: Focus on Others – the impact we have on managing others

Duration: 7 hours

  • The art of delegating

  • The skill of giving (and receiving) effective feedback

  • Ways of influencing upwards

  • The neurological drivers that affect performance

  • Holding critical conversations

  • Dealing with unhelpful emotions

  • Using coaching to improve performance

If the first module of the programme was about ourselves, this module is about the impact we have on others. We will focus on how change invariably generates a range of responses in the people we manage – from resistance and disapproval to quieter denial and depression. As managers, it is important to know how to help people re-engage.


Module 3: Focus on Business – from effectiveness to shaping trends in people management

Duration: 7 hours

  • Managing performance

  • Defining and measuring meaningful performance metrics

  • Dealing with a diverse and multi-generational workforce

  • Creative thinking

  • The need for leadership and

  • Creating high performing teams

The last module is about business effectiveness. Or, if you like, the link between individual performance and business contribution. We will practice on examples but also look at the future. What are the trends in people management that we need to be aware of? And how do we create a workplace that is open to innovation?


Principal lecturer: Tim Kemp, MA, MBA, Chartered Fellow CIPD 

Tim Kemp has over 30 years of experience as a facilitator and Learning and Development specialist. He was the reactive force behind a range of learning simulations, podcasts, video ‘triggers’ and web seminars.

Tim is a Fellow of the Chartered Management Institute and a Member of the European Coaching and Mentoring Council.

Price

For fees, please contact us

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Contact us

Vanja Stokic

Vanja Stokic

Manager, PwC's Academy, PwC Serbia

Tel: +381 11 3302 100

Jelena Jovanovic

Jelena Jovanovic

Coordinator, PwC's Academy, PwC Serbia

Tel: +381 11 3302 100

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