Consumer psychology: focus on your customer’s mind and increase profit!

Join this paradigm-shifting workshop to learn the basics of consumer psychology and immediately adopt best practices in your own business. By discovering what makes your customers tick – how they make purchase decisions, assess risks, adopt new products, relate to brands and respond to advertising – you will be able to get inside their minds and entice them with fulfilling their unconscious desires. 

You will gain a unique perspective into the buyer-seller dynamics and master practical hacks as well as sophisticated tools to influence consumer behaviour. Change the game by studying the psychological aspects of decision-making, effortlessly develop a thriving customer-oriented ecosystem and move your business to the next level!

Consumer psychology

Key takeaways:

  • How people make purchase decisions

  • Principles and tools of relevance and persuasion

  • Putting together psychology, emotionalisation and customer journey

  • Secrets of leading brands and digital platforms

The training consists of 6 units:

  • Consumer psychology is HUMAN psychology!

  • Consumer insights as THE 'hot buttons' for influencing purchase decisions

  • Brands and branding: promise and meaning as shortcuts to decision

  • Narratives as the basis of self, society and brands

  • Context as the sales tool, offline and online

  • Nudging: Behavioural Economics in practice

Price

For fees, please contact us

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Contact us

Jelena Jovanovic

Jelena Jovanovic

Coordinator, PwC's Academy, PwC Serbia

Tel: +381 11 3302 100

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